Quality Externalities on Platforms: The Case of Airbnb
CMSA 20 Garden Street, Cambridge, MA, United StatesSpeaker: Sonia Jaffe (Microsoft) Title: Quality Externalities on Platforms: The Case of Airbnb Abstract: We explore quality externalities on platforms: when buyers have limited information, a seller's quality affects whether her buyers return to the platform, thereby impacting other sellers' future business. We propose an intuitive measure of this externality, applicable across a range of platforms. Guest Return […]